Everyone aspires to quality but very few are capable of delivering and sustaining it. Outstanding achievers strive for quality in all their endeavours, especially, to quote Henry Ford, "when no-one is looking". Striving for quality requires a mindset of inner motivation, not an external locus of control.

Quality is a holistic concept that embodies all aspects of an organisation, from the humblest service to the highest strategic goals. Over the years, many quality management fads have come and gone, such as TQM, Batho Pele, quality circles, ISO, etc. Whatever the method adopted by an organisation, at the heart is a profound belief and commitment to the pursuit of excellence by all its people. Quality is not something to be pursued occasionally by a few, but an activity that requires continuous reflection and improvement by all. Eat, drink, think, dream, live quality — and success will follow. Awaken your potential knowing that everything you need is within you.

Affirmation: I achieve quality in all I do

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. William A. Foster

End of cutting cycle? Economists are doubtful whether the latest verdict of the MPC means the end of rate cuts.

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Rich on a spending spree South Africa's rich are queuing to view some of the country's priciest homes.