Metrorail on Sunday said it offered more express trains due to the Metrorail Diaries.
Eyewitness News and Cape Argus journalists and Capetonians used social network Twitter to share their experiences using Metrorail.
In July, the Metrorail Diaries looked specifically at train punctuality, but found overcrowding remains a problem.
The service has 16 express trains to allow commuters to travel to certain stations faster.
Metrorail regional manager Mthuthuzeli Swartz said they added two additional express trains between Nyanga and Cape Town.
“They’re running 23 additional services, which are all efforts aimed at reducing the congestion and the overloading within our system.”
Mthuthuzeli said the Metrorail Diaries forced them to re-look at their train scheduling.
“It is a vehicle that is assisting us in looking for improvement. It is a direct response of what the Metrorail Diaries observed on the ground. Sometimes the operator needs for someone to look at the aspects where improvements can be factored.”
Meanwhile, Western Cape Transport MEC Robin Carlisle welcomed the expansion.
“Obviously people will pay more for them, but they’re very well supported. We now have more express trains that can cover the distance in far less time.”
(Edited by Tamsin Wort)