JOHANNESBURG - FNB has confirmed that it has started a process to reimburse its customers for items stolen during two recent heists in Gauteng.
Documents were taken during a heist at the Randburg branch in December and in a separate incident two weeks later, the bank's Parktown branch was targeted when a group of men held security hostage and drilled through a wall to access the vaults.
Last Friday, the bank confirmed that three of its employees at the Parktown branch had been suspended.
FNB says that its customers who have incurred costs to replace passports, identity documents, marriage and birth certificates will be reimbursed.
The bank says it will also assist clients with insurance excess when after they submit their claims successfully.
FNB has asked all affected customers to provide evidence of the contents of their safety deposit boxes.
The bank says it is unable to give a time frame for when all settlement discussions will be completed.